INSPIRE NOW DAILY CUSTOMER PRIVACY POLICY

Inspire Now Daily is a brand from Ecotrends Ltd. Ecotrends Ltd is a company registered in England and Wales Registered Company No. 6232424 (collectively referred to as “Ecotrends”, “we” or “us” in this policy).

OVERVIEW

Maintaining the security of your data is a priority at Ecotrends, and we are committed to respecting your privacy rights.  We pledge to handle your data fairly and legally at all times. Ecotrends is also dedicated to being transparent about what data we collect about you and how we use it.

This policy, which applies whether you use your mobile device or go online, provides you with information about:

• Information We Collect About You
• How We Use Your Data
• What You Can Do To Help Protect Your Data
• Sharing Your Information With Others
• Your Rights
• Contact Details
• Cookies
• Data Protection Officer

INFORMATION WE COLLECT ABOUT YOU

Ecotrends may collect the following information about you:

- your name

- your contact details: postal address and e-mail address;

- purchases and orders made by you;

- your online browsing activities on Ecotrends websites (including Inspire Now Daily website);

- your communication and marketing preferences;

- your interests, preferences, feedback and survey responses;

- your location; IP address

- your correspondence and communications with Ecotrends; and

- other publicly available personal data, including any which you have shared via a public platform (such as a Twitter feed or public Facebook page).

Our websites are not intended for children and we do not knowingly collect data relating to children.

This list is not exhaustive and, in specific instances, we may need to collect additional data for the purposes set out in this Policy. Some of the above personal data is collected directly, for example when you send an email to our customer services team. Other personal data is collected indirectly, for example, your browsing activity. We may also collect personal data from third parties who have your consent to pass your details to us, or from publicly available sources.

We also receive personal data from a third party (Amazon) that provides services to our customers via our Amazon account. Amazon makes available to us details of purchases of our products made on our account which we may use to provide customer service.

HOW WE USE YOUR DATA

General

Ecotrends (and trusted partners acting on our behalf) use your personal data:

- to provide goods and services to you;

- to tailor and improve our websites

- to verify your identity;

- for crime and fraud prevention, detection and related purposes;

- with your agreement, to contact you electronically about promotional offers and products and services which we think may interest you;

- for market research purposes - to better understand your needs;

- to enable Ecotrends to manage customer service interactions with you; and

- where we have a legal right or duty to use or disclose your information (for example in relation to an investigation by a public authority or in a legal dispute).

Communications

E-mail communications

Ecotrends uses your personal data for electronic marketing purposes (with your consent) and may send you emails with useful information, freebies and to update you on the latest offers.

Ecotrends aims to send you information, update you about products, offers and freebies which are of interest and relevance to you as an individual.

You have the right to opt out of receiving e-mail communications at any time, by:

1. making use of the simple “unsubscribe” link in emails; and/or
2. contacting Inspire Now Daily/Ecotrends Ltd via the contact channels set out in this Policy.

Web Banner Advertising

If you visit our websites, you may receive personalised banner advertisements whilst browsing other websites.  Any banner advertisements you see will relate to products you have viewed whilst browsing our websites on your computer or other devices.

These advertisements are provided by Ecotrends via market leading specialist providers using ‘cookies’ placed on your computer or other devices (see further information on the use of cookies in our Cookie Policy).  You can remove or disable cookies at any time - see below for further information.

WHAT YOU CAN DO TO HELP PROTECT YOUR DATA

Ecotrends will never ask you to confirm any bank account or credit card details via email.  If you receive an email claiming to be from Inspire Now Daily or Ecotrends Ltd asking you to do so, please ignore it and do not respond.

If you are using a computing device in a public location, we recommend that you always log out and close the website browser when you complete an online session.

SHARING YOUR INFORMATION WITH OTHERS

Our service providers and suppliers

In order to make certain services available to you, we may need to share your personal data with some of our service partners.  These include IT, delivery and marketing service providers.

Ecotrends only allows its service providers to handle your personal data when we have confirmed that they apply appropriate data protection and security controls.  We also impose contractual obligations on service providers relating to data protection and security, which mean they can only use your data to provide services to Ecotrends and to you, and for no other purposes.

Other third parties

Aside from our service providers, Ecotrends will not disclose your personal data to any third party, except as set out below.  We will never sell or rent our customer data to other organisations for marketing purposes.

We may share your data with:

- governmental bodies, regulators, law enforcement agencies, courts/tribunals and insurers where we are required to do so;

- to comply with our legal obligations;

- to exercise our legal rights (for example in court cases);

- for the prevention, detection, investigation of crime or prosecution of offenders; and

- for the protection of our employees and customers.

International transfers

To deliver products and services to you, it is sometimes necessary for Ecotrends to share your data outside of the European Economic Area.  This will typically occur when service providers are located outside the EEA or if you are based outside the EEA.  These transfers are subject to special rules under data protection laws.

If this happens, we will ensure that the transfer will be compliant with data protection law and all personal data will be secure.  Our standard practice is to use ‘standard data protection clauses’ which have been approved by the European Commission for such transfers. 

YOUR RIGHTS

You have the following rights:

- the right to ask for a copy of personal data that we hold about you (the right of access);

- the right (in certain circumstances) to request that we delete personal data held on you; where we no longer have any legal reason to retain it (the right of erasure or to be forgotten);

- the right to ask us to update and correct any out-of-date or incorrect personal data that we hold about you (the right of rectification);

- the right to opt out of any marketing communications that we may send you and to object to us using/holding your personal data if we have no legitimate reasons to do so (the right to object);

- the right (in certain circumstances) to ask us to ‘restrict processing of data’; which means that we would need to secure and retain the data for your benefit but not otherwise use it (the right to restrict processing); and

- the right (in certain circumstances) to ask us to supply you with some of the personal data we hold about you in a structured machine-readable format and/or to provide a copy of the data in such a format to another organisation (the right to data portability).

If you wish to exercise any of the above rights, please contact us using the contact details set out below.

CONTACT DETAILS

To exercise any of your rights or to withdraw consent you can email: support@inspirenowdaily.com.

For any queries relating to data protection please contact support@inspirenowdaily.com

If we make any changes or updates to this notice we will communicate these.

COOKIES

Site visitation tracking

Like most websites, this site uses Google Analytics (GA) to track user interaction. We use this data to determine the number of people using our site, to better understand how they find and use our web pages and to see their journey through the website.

Although GA records data such as your geographical location, device, internet browser and operating system, none of this information personally identifies you to us. GA also records your computer’s IP address which could be used to personally identify you but Google does not grant us access to this. We consider Google to be a third-party data processor.

GA makes use of cookies, details of which can be found on Google’s developer guides. Our website uses the analytics.js implementation of GA.

We installed Facebook Pixel code on our website, the pixel tracks the actions people take on our website. Facebook do not make this data to us but we can use this data to tailor the advertisements to our audience.

Disabling cookies on your internet browser will stop GA, Facebook or any third party from tracking any part of your visit to pages within this website.

Our blog

Should you choose to add a comment to any posts that we have published on our blog, the name and email address you enter with your comment will be saved to this website’s database, along with your computer’s IP address and the time and date that you submitted the comment. This information is only used to identify you as a contributor to the comment section of the respective blog post and is not passed on to any of the third-party data processors detailed below. Only your name will be shown on the public-facing website.

Your comment and its associated personal data will remain on this site until we see fit to either 1.) remove the comment or 2.) remove the blog post. Should you wish to have the comment and its associated personal data deleted, please email us at support@inspirenowdaily.com using the email address that you commented on.

If you are under 16 years of age you MUST obtain parental consent before posting a comment on our blog.

NOTE: You should avoid entering personally identifiable information to the actual comment field of any blog post comments that you submit on this website.

DATA PROTECTION OFFICER

Ecotrends has appointed a Data Protection Officer to ensure we protect the personal data of our customers (and others) and comply with data protection legislation.

If you have any questions about how Ecotrends uses your personal data that are not answered here, or if you want to exercise your rights regarding your personal data, please contact our Data Protection Officer’s team by

- Email: support@inspirenowdaily.com

You have the right to lodge a complaint with the Information Commissioner’s Office. Further information, including contact details, is available at https://ico.org.uk.

Requesting a copy of your personal information

You may request a copy of any personal data about you held by Ecotrends. There is no fee for this request.

The request must be in writing and must contain the following

-Your name and postal address

-Details of your request

-Any details which may help us locate the information which is the subject of your request, for example:

Email address reference

Telephone number

You must also provide:

A photocopy of your passport or driving license, so that we can verify your identity.

Your signature and the date of the request.

If you are applying on behalf of another person then signed authority from the individual is required.

Our third-party data processors

We use a number of third parties to process personal data on our behalf. These third parties have been carefully chosen and all of them comply with the legislation set out above. All of these third parties are based in the USA.

Just Host - (Privacy Policy)

Google Analytics - (Privacy Policy)

Awebber - (Privacy Policy)

PayPal - (Privacy Policy)

Data Breaches

We will report any unlawful data breach of this website’s database or the database(s) of any of our third-party data processors to any and all relevant persons and authorities within 72 hours of the breach if it is apparent that personal data stored in an identifiable manner has been stolen.

Data controller

The data controller of this website is: Ecotrends Ltd, registered in England with Registered Company No. 6232424

UPDATED

This policy was last updated in May 2018.